Refund policy

  1. Cancelling Your Order
    You may cancel your order within 14 days of receiving the goods. To cancel, email us at shoqeen@yahoo.com with your order number. Returned items must be unused, in original packaging and in re sealable condition.  Refunds may be reduced for signs of use. 
  2. Items Not Eligible for Return
    Unless faulty, we do not accept returns for:
    - Personalised or made to-order items (including customised  clothing or jewellery with names, initials, or bespoke designs,)
    - Pierced jewellery where hygiene seals have been broken
    - Items without original packaging or hygiene seals.
  3. How to Return
    Please return your items to: SHOQEEN LTD 19 Northumberland Road, Royal Leamington Spa, Warwickshire, England CV32 6HEUnless an item is faulty, return costs are your responsibility. We recommend using a tracked service.
    4 . Refunds
    Refunds will be processed within 14 days of receiving the returned goods (or proof of return). Refunds are issued to the original payment method. Deductions may apply for missing parts or damage beyond reasonable handling. 
    5.  Faulty items If you believe your item is faulty or not as described please notify us as soon as possible after delivery.  Your statutory rights under the Consumer Rights Act of 2015 are not affected. shoqeen@yahoo.com
    with:
    - Your order number
    - Description of the issue
    -Clear photographs of the fault.
    We may ask you to return the item for inspection. If a fault is confirmed , we will offer a refund, replacement, or repair, and we will cover return postage.
    6. False or Unverified Fault Claims
    We reserve the right to inspect returned goods.  refunds or replacements will not be issued where:
    - No fault is found
    - Damage is caused by misuse, neglect or unauthorised  modifications
    - Hygiene seals have been broken without valid cause
    7. Contact us 
    If you have any questions, please contact us at:
    shoqeen@yahoo.com
    SHOQEEN LTD
    19 Northumberland road, Royal Leamington Spa
    Warwickshire, CV32 6HE
    Company Number :15893669